Payments, Order & Returns

What payment methods are available?

You can pay via Visa, Mastercard, Maestro & American Express via Stripe or you can choose Paypal or Apple Pay.

How is the payment secure?

Transactions are encrypted and secured according to the highest current security standards (SSL certificate for data encryption).
The entire site responds to the HTTPS protocol.
No banking data is stored on our servers. All banking information is handled by our providers Stripe and PayPal.

Are returns authorized?

All artwork is unique and handcrafted just for you. Returns are not allowed but you can request an exchange (only if you have a problem with your item). In case of problem, contact me.

Can I modify or cancel my order?

To request an order change or cancellation, contact me as soon as possible.

What are the costs and shipping time for international orders?

France :
Livré via Lettre suivie à votre domicile
Les frais de livraison sont de 4,20€ par commande
Livraison gratuite à partir de 50€
Délai de livraison : veuillez prévoir 1 semaine pour l’expédition, en fonction de la demande. Puis 3 à 8 jours ouvrés pour la livraison.

European Union:
Delivered via Tracked mail to your home.
Delivery cost is 7€ per order.
Delivery time: please allow 1 week for shipping, depending of demand. Then 3 to 8 working days for delivery (depending on destination).

Switzerland:
Delivered via International tracked mail.
Delivery cost is 7€ per order.
Delivery time: please allow 1 week for shipping, depending of demand. Then 3 to 8 working days for delivery (depending on destination).

Please note: taxes and customs duties are not included and are your responsibility to pay upon delivery.

Countries outside the European Union:
Delivered via International tracked mail.
Delivery cost is 7€ per order.
Delivery time: please allow 1 week for shipping, depending of demand. Then 1 business week for delivery (depending on destination).

Please note: taxes and customs duties are not included and are your responsibility to pay upon delivery.

Maintenance & Cleaning

What are the things not to do with my artwork?

– Do not expose to heat
– Do not pour liquids
– Do not scratch

How do I clean my works?

Rub lightly with a soft damp cloth.